PNC customers frustrated over restricted usage of 3rd party payment apps

PNC customers frustrated over restricted usage of 3rd party payment apps

For months, PNC Bank clients have actually reported about connectivity problems between their records and services that are third-party including Venmo. (Graphic by Sarah Kovash/WESA)

For months, PNC Bank customers have actually complained online that they’re having difficulty utilizing alternative party repayment apps like Venmo.

Jim Hargreaves has a packaging design company in Mt. Lebanon, and stated he first went into an issue final month. An individual he frequently works together gotten a mistake message whenever wanting to spend an invoice through the software Harvest, which Hargreaves has employed for months. Both Hargreaves together with consumer use Pittsburgh-based PNC Bank.

A couple of days later on, Hargreaves found his PNC that is own bank had been unable to hook up to Venmo. As he contacted PNC customer support, he received a note stating that the issue might be due to “security enhancements.”

“If you might be having this difficulty, you might want to explore alternate way of cash motion, such as for instance Zelle, or work straight aided by the third-party applications to explore other alternatives,” the message from customer support stated, in accordance with a screenshot Hargreaves supplied to WESA.

Zelle is a cash transfer application just like Venmo that is owned to some extent by PNC Bank. A PNC spokesperson wrote that the bank is not trying to get customers to use Zelle in place of other services in an emailed statement. (more…)

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